Black Manayunk Shop Effective Date: August 1, 2026
Thank you for supporting Black Manayunk. Every purchase helps fund our storytelling, archival, and community history work. Please read this policy before placing an order.
1. Print-on-Demand Items
Most items in the Black Manayunk shop are made to order through a third-party print-on-demand partner (Printify). Because each item is produced specifically for you after you place your order, we do not accept returns or offer refunds for a change of mind, incorrect size selection, or general dissatisfaction with color or fit as shown on screen.
Please review size charts and product descriptions carefully before ordering, as screen colors may vary slightly from the finished product.
2. Damaged, Defective, or Misprinted Items
If your item arrives damaged, defective, or significantly different from what you ordered (the wrong item, the wrong size shipped, or a printing error on our end), we will make it right.
To request a replacement or refund:
- Contact us within 14 days of receiving your order
- Email hello@blackmanayunk.com with your order number and a photo of the issue
- We will review and respond within 3-5 business days
If approved, we will offer a free replacement or a full refund to your original payment method, at our discretion.
3. Wrong Address or Order Errors
Please double-check your shipping address and order details before completing checkout. Once an order is submitted to production, we may not be able to make changes. If you notice an error immediately after ordering, contact us right away at hello@blackmanayunk.com or 484-378-9108, and we will do our best to correct it before production begins, though we cannot guarantee changes once an order has entered fulfillment.
We are not responsible for items shipped to an incorrect address provided by the customer at checkout. If a package is returned to our fulfillment partner due to an incorrect or incomplete address, we will reach out to arrange reshipment, and additional shipping costs may apply.
4. Lost or Delayed Packages
Shipping times are estimates and not guaranteed. If your order is significantly delayed or you believe it may be lost in transit, contact us, and we will work with our fulfillment partner to track it down. If a package is confirmed lost by the carrier, we will send a replacement or issue a refund.
5. Non-Physical and Digital Content
Any digital content, podcast access, or membership-related offerings are not eligible for refunds once accessed or delivered, unless required by law.
6. Donations and Contributions
Any tips, contributions, or support given through Buy Me a Coffee or similar platforms are considered voluntary support of Black Manayunk LLC and are non-refundable. As noted in our Terms of Service, Black Manayunk LLC is a for-profit entity, and these contributions are not tax-deductible.
7. How to Reach Us
If you have any issues with an order, please reach out, and we’ll work with you directly to resolve it.
Black Manayunk LLC Email: hello@blackmanayunk.com Phone: 484-378-9108
Mail only: 701 E Cathedral Road, Suite 45 – 1428 Philadelphia, PA 19128-2111
8. Changes to This Policy
We may update this Refund Policy from time to time. Continued use of our shop after changes are posted constitutes acceptance of the revised policy.
